Refund policy

CDR Global Inc. Returns, Refunds, Replacements, and Warranty Policy


Returns Eligibility

Returns may be initiated within 30 days of delivery. All returns must be approved by the CDR Global Returns Department before being sent back.

Items are not eligible for return if they are:

  • Damaged after delivery, except for shipping-related damage reported within the required timeframe

  • Altered or modified

  • Shipped outside the 48 contiguous United States

All returns must be received by CDR Global before any refund, replacement, credit, or other reconciliation can occur.

Return Process

Once a return is received, CDR Global will process and re-audit the device.

Refunds or replacements will not be provided for items that were not purchased from and shipped by CDR Global. If an incorrect item is returned, the buyer may provide a prepaid shipping label to have that item returned to them. CDR Global assumes no responsibility or liability for lost or damaged items that were not sold and shipped by CDR Global.

Damaged or Defective Items

If an item arrives damaged or defective, the buyer is eligible for a prepaid return label and either a replacement device or refund when the claim is made within 30 days of receipt.

Shipping-related damage must be reported within 72 hours of delivery.

Buyer Remorse Returns

If you change your mind or order the wrong item, you may return the item within the applicable return period. The cost of the return shipping label and a 5% restocking fee will be deducted from your refund.

Replacements

For verified damaged or defective claims, CDR Global will attempt to provide an identical replacement device or a comparable alternative.

Replacement eligibility for covered hardware defects continues for the duration of the applicable warranty period. If an identical or comparable replacement is unavailable, CDR Global may issue store credit for the total amount of the original purchase, which may be applied to any item in our store.

Refunds

No refunds will be issued after 30 days from the delivery date. No partial refunds will be issued unless otherwise determined by CDR Global.

Refunds will only be issued to the original payment provider.

Warranty for Refurbished Products

Unless otherwise stated, refurbished products include a 1-Year Limited Warranty beginning on the delivery date.

This warranty covers functional hardware defects that occur during normal use.

This warranty does not cover:

  • Accidental damage

  • Liquid damage

  • Misuse or neglect

  • Unauthorized repairs or modifications

  • Cosmetic issues that do not affect device functionality

For warranty support, contact CDR Global with your order number and a description of the issue.

At CDR Global’s discretion, a warranty claim may be resolved through repair, replacement, or store credit. Warranty remedies are subject to device availability and verification of the reported issue.

Start a Return or Warranty Claim

To start a return or request warranty support, email e-commerce@cdrglobal.com. Please include your order number and relevant details about the return or issue.